Refund Policy

Virvy offers one-time credit packs and subscription plans. The price, billing interval, credit amount, and any applicable credit validity are shown for the selected product before purchase.

When to request a refund

We review requests case by case. A request may be considered when the same purchase was charged more than once, a purchased pack was not delivered after a confirmed payment, or a material technical issue prevented delivery.

Used credits are not automatically refundable. We do not promise a fixed time window or automatic approval. Refund review may consider whether credits were delivered or used. Applicable statutory consumer rights and the terms presented at checkout continue to apply.

Content-policy refusals, subjective dissatisfaction with an output, or a generation that does not match expectations do not automatically qualify for a cash refund. Any credit adjustment for a confirmed technical failure follows the task settlement shown in the account.

How to request help

For account or delivery issues, sign in and open a ticket at /settings/tickets, or email hello@virvy.app. Include order or receipt details and a short description. For payment processing or charge questions about an eligible Stripe Managed Payments purchase, use the support channel shown in your Stripe receipt or Link account.

Approved refunds

If a refund is approved, it is returned to the original payment method. For Managed Payments purchases, Stripe may handle transaction support and may contact Virvy about a refund request. The time for funds to appear depends on Stripe, your bank, and other payment providers. Refund review considers credits already delivered or used.